Ford Servicing & Repair

We work hard to make sure we have the resources in place so that our customers experience stands out from our competitors. We believe these are:

Customer Service

The importance of customer service is one of those things that everybody regurgitates or cuts and pastes from other web sites - We don't. If you want to see a true picture of what our customers think about us then click on the Motor Ombudsman link.

Product Knowledge

Ford vehicles are full of technology and to understand them properly you need training and information. As an Ford Authorised Repairer we have both:

Training

2 mechanics qualified to Ford technician level

Information

Web based online technical information (updated daily) includes:

• Vehicle details – Build date, warranty terms, radio codes...
• Service schedule check sheets – Specific to model, mileage or year
• Technical Service Bulletins (TSB) – Know repairs to common problems

Equipment

We have all the tooling required of an official Authorised Repairer:

Ford IDS

A dedicated lap top (see above) that communicates with the engine management system for:

Fault finding, switching off service lights, coding of new components, software updates ...

Special Tools

Over 250 Ford specific hand tools

Parts

Ford ECAT

We have Fords online parts catalogue

Availability

Most parts available within 20mins from one of Fords UK main distribution points.

Oils

An often forgotten item but using the wrong oils will invalidate your warranty. We keep the exact grades required by Ford in stock.

As an independent garage, we just do not have the overheads of a large dealer group. Customers can make large savings on service and labour costs whilst having access to exactly the same level of training, equipment and dealer support from Ford.

Service Costs

We will be putting many more prices online but here are some examples to give you an idea of the savings that can be made:
Ford Focus 1600cc – Model Year 2010
1st 12,500 mile service £ 135.00 inc VAT
2nd 25,000 mile service From £155.00 inc VAT
(Includes 2nd year brake fluid change)

Ford MotorCraft Servicing £149.00

Receive professional care at an affordable price, including:

• A 30-point FORD eCheck
• Oil and filter change
• Air or pollen filter change
• Free wash and vac

Ford Servicing – From just £99!

It doesn’t matter if you bought your Ford three weeks ago or five years ago, we want to provide a service that suites your budget. However we realise that owners of older cars need different support from drivers of newer models. With that in mind we can offer you a Ford Service

A host of checks from £99

While not as comprehensive as our full scheduled service option, it offers a range of checks specially designed for older vehicles at a competitive price:

• Handbrake
• Clutch
• Windscreen
• Washers, wipers
• Exterior lights and fascia illumination
• Instrument gauges, warning lights and horn
• Heating system, blower motor
• Air conditioning
• Seat belts
• Bonnet catch
• Wiring, pipes, hoses, oil and fuel pipes
• Engine, vacuum pump and cooling system
• Coolant expansion tank, windscreen washer, power steering and brake fluid reservoirs
• Coolant
• Auxiliary Drive Belts
• Battery
• Automatic transmission
• Steering, suspension linkages, ball joints, driveshaft’s, gaiters
• Front and rear wheel bearings
• Engine and transmission
• Exhaust
• Under body
• Braking system
• Tyres including spare wheel
• Wheel nuts
• Air Filter
• Oil & oil filter

Protect your vehicles resale value

Having an official Ford stamp in you service book is the very best way of protecting your vehicles resale value!

Free Collection

If you work within a 4 mile radius of our garage we will collect and deliver your car free of charge! Sorry, this service is not possible from a home address.

Courtesy Car

We have two Ford KA courtesy cars and there is no charge for their use; all we ask is that you replace any petrol you use (subject to availability on the day)

If you have a question about servicing or repairing your vehicle, you may well find the answers below.

Service FAQ's

How often should I get my car serviced?

Your owner's manual contains information on the service intervals for your vehicle. Alternatively, give us a quick ring.

Why should I get my car serviced at a Ford Dealer?

Like any vehicle, your Ford needs regular servicing to keep it in the best condition and to maintain its value. Only a Ford Authorised Repairer has Ford-trained technicians, Ford-specific tools and the latest computerised diagnostic equipment designed specifically for your vehicle.

What's the benefit of using Ford original parts?

Your Ford starts life with all Ford original parts, which fit and perform perfectly together. But replacing a Ford original part with one which fails to meet our quality standards may compromise the performance of your vehicle, not to mention its levels of safety. Using Ford original parts reduces fitting time to a minimum and guarantees that they meet our stringent quality and safety standards. It will maximise your car's performance and its value, too.

Technical FAQ's

Other frequently asked questions

Who can I contact for specific technical information?

We recommend you contact a Ford Dealership for technical information, as they not only have the relevant knowledge and experience, but also direct access to our technical support services. Alternatively, you can contact the Ford Technical Information Centre directly on 0906 5533447. Please note that this is a premium rate line and calls are charged at £1 per minute. You can also write to the Ford Technical Information Centre at PO Box 300, Walsall, WS5 4QH.

How will I know if my vehicle is affected by a safety recall?

In the unlikely event that we need to recall some of our vehicles for safety reasons, we'll send a letter to the registered owner on our database, requesting that the repair work is completed as quickly as is convenient. You can also contact your local Ford Dealership or the Customer Relationship Centre who will be pleased to assist you further.

Will I be charged for any recall work carried out on my vehicle?

No. Any recall action carried out by a Ford Dealer will be free of charge.