Servicing and Technical FAQ's
If you have a question about servicing or repairing your vehicle, you may well find the answers below.
How often should I get my car serviced?
Your owner's manual contains information on the service intervals for your vehicle. Alternatively, give us a quick ring.
Why should I get my car serviced at a Ford Dealer?
Like any vehicle, your Ford needs regular servicing to keep it in the best condition and to maintain its value. Only a Ford Authorised Repairer has Ford-trained technicians, Ford-specific tools and the latest computerised diagnostic equipment designed specifically for your vehicle.
What's the benefit of using Ford original parts?
Your Ford starts life with all Ford original parts, which fit and perform perfectly together. But replacing a Ford original part with one which fails to meet our quality standards may compromise the performance of your vehicle, not to mention its levels of safety. Using Ford original parts reduces fitting time to a minimum and guarantees that they meet our stringent quality and safety standards. It will maximise your car's performance and its value, too.
Other frequently asked questions
Who can I contact for specific technical information?
We recommend you contact a Ford Dealership for technical information, as they not only have the relevant knowledge and experience, but also direct access to our technical support services. Alternatively, you can contact the Ford Technical Information Centre directly on 0906 5533447. Please note that this is a premium rate line and calls are charged at £1 per minute. You can also write to the Ford Technical Information Centre at PO Box 300, Walsall, WS5 4QH.
How will I know if my vehicle is affected by a safety recall?
In the unlikely event that we need to recall some of our vehicles for safety reasons, we'll send a letter to the registered owner on our database, requesting that the repair work is completed as quickly as is convenient. You can also contact your local Ford Dealership or the Customer Relationship Centre who will be pleased to assist you further.
Will I be charged for any recall work carried out on my vehicle?
No. Any recall action carried out by a Ford Dealer will be free of charge.